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Exchange & Return Policy

For all the Return and Exchange, please write to us at support@smartnxt.com Exchange & Return Policy: Kindly note that all exchanges and returns are accepted only after the customer informs us of any issue within seven days of delivery. In case of a size issue or the wrong product is received, you can raise the exchange request within seven days of delivery of the product (including the day of delivery). We can exchange the product with another size or the correct product of the same value. There are no extra charges, and we can arrange to have the reverse pickup. If the value of the new exchange product is higher, then there will be extra charges (difference in the amount of product). It needs to be paid online. The products must have the original sticker label attached, be folded correctly, and be adequately packed so they are not damaged in transit. Without it, the exchange will not be processed. We do refunds only in genuine cases of delivery of defective products and on no other grounds. In the event of delivery of faulty products, you have to email our customer support executives at support@smartnxt.in along with the details of the order, the nature of the issues, and photographs of the defective product. In some exceptional cases, if a return is accepted (no delivery issue and the correct order is delivered), then Rs 100 will be deducted from the refund. The amount deducted is for the reverse pickup service provided because the logistics cost has significantly increased recently. The refund will be provided in the same bank account from where the money was deducted or to your given bank account. In case of apparels, colour and design may vary slightly from those displayed on our website, social media pages and ads. Returns and refunds are not possible if there is a slight variation in the colour or design of the product delivered. Also, in the event, on our verification, it is observed that the defect is incurred due to any of your actions or omissions, then we will not be responsible for refunding the amounts paid to you. To avoid such issues. Do not accept damaged packages at the time of delivery. We reserve the right to refuse any returns or exchanges if we determine that the merchandise does not qualify. Exchange/Return requests will only be processed once per order. Any Product Used/Washed Once Cannot be Exchanged or Refunded. Any product bought during the sale or with a discount code will not be eligible for a refund. Free exchange on Size issues but no Refund on Size issues. Working Hours: 10 AM to 7 PM (Monday to Saturday)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.